Return Policy

Last Updated: [August 10, 2026]

We want you to love your Silvee jewellery. If something isn’t right,here’s how our returns process works.

1. Return Window

• You may request a return within 7 days of deliveryfor eligible products.
• The item must be unused, unworn, undamaged, and returned in itsoriginal condition with all original packaging, tags, warranty cards,authenticity/purity certificates, and invoice.

2. Eligible Reasons for Return

• Product received is damaged or defective
• Wrong product/size delivered (different from what was ordered)
• Significant variation from the product description/images
• Missing parts or accessories at the time of delivery

3. Non-Returnable /Exchange-Only Items

For hygiene, safety, and customization reasons, the following itemsare not eligible for return (except in case ofmanufacturing defect or damage in transit): - Earrings and otherpierced/ear-worn jewellery — eligible for exchange only, notrefund, once hygiene seal/packaging is opened, unless defective -Customized, personalized, or engraved jewellery — madespecifically to your specifications - Items purchased under finalsale/clearance, if explicitly marked as such at the time of purchase -Products without original tags, certificates, box, or invoice - Productsshowing signs of wear, alteration, resizing, or damage caused afterdelivery

4. How to Initiate a Return

1. Contact our support team within 7 days of delivery at [InsertSupport Email] or +91 9169091601, quoting your Order ID, and share clearphotos/videos of the product and packaging.
2. Our team will review your request and confirm eligibility within24-48 hours.
3. If approved, we will arrange a reverse pickup from your deliveryaddress (where serviceable) or provide instructions for self-shippingthe item back to us.
4. Please securely pack the item in its original packaging to preventdamage during transit.

5. Quality Check

Upon receipt, the returned item will undergo a quality check by ourteam to verify that it meets the return conditions (unused, undamaged,with original packaging/certificates). This process typically takes3-5 business days.

• If the return is approved, we will proceed with arefund, exchange, or store credit as per your preference and our Cancellation & Refund Policy.
• If the return is rejected (e.g., signs of use,missing parts, tampering), the item will be shipped back to you, and norefund will be processed.

6. Exchanges

• Exchanges are subject to availability of the desired product, size,or design.
• If the exchanged item is of higher value, you will need to pay theprice difference. If of lower value, the difference will be refunded orcredited as store credit.
• Earrings and pierced jewellery, as noted above, are eligible onlyfor exchange (for hygiene reasons), not for a monetaryrefund, unless the item is defective or damaged.

7. Damaged, Defective, orIncorrect Items

If you receive a damaged, defective, or incorrect item: - Pleasereport it within 48 hours of delivery, along with anunboxing video/photos, to help us process your claim quickly. - We willarrange a free pickup and provide a full refund, replacement, or storecredit, based on your preference, at no additional cost to you.

8. Return Shipping Costs

• If the return is due to our error (damaged, defective, or wrongitem) — Silvee bears the return shipping cost.
• If the return is for other approved reasons and self-shipping isrequired — return shipping costs may be borne by the customer, unlessotherwise communicated.

9. Contact Us

For any return-related queries:

Silvee (a brand of Suvarnakrupa Jewels PrivateLimited)

• Address: 13-14, Durga Shopping Center, Ambika Nagar,Odhav, Ahmedabad, Gujarat, India
• Phone: +91 9169091601
• Email: [email protected]